Cookie policy

Version 1.0 - November 10, 2025

This cookie policy explains how Chord P.C. (through our Services, collectively “Chord”) uses cookies and similar technologies. Its purpose is to provide clear and relevant information to users about the choices available to them when cookies are stored on their device.

This policy forms an integral part of our Privacy Statement and complies with applicable national and European data protection laws, including the GDPR (2016/679), the e-Privacy Directive (2002/58/EC), and relevant guidelines issued by competent authorities. You are encouraged to also review our Privacy Statement to understand our full data protection practices.

What is a cookie?

Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online product. Cookies are widely used to facilitate and help to make the interaction between users and websites, mobile apps and online products faster and easier, as well as to provide reporting information.

We use two types of cookies to operate our Services: Cookies set by Chord are called first party cookies and cookies set by parties other than Chord are called third party cookies. You can find out more about each cookie by viewing our current cookie list below.

Why does Chord use cookies?

We use cookies for multiple reasons:

Essential cookies: are required for the operation of our Services. They enable basic features such as signing in.
Performance and Functional cookies: are used to enhance the performance and functionality of our Services but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics cookies: collect information to help us understand how our Services are being used or how effective our marketing campaigns are, or to help us customize our Services for you.

Essential cookies: are required for the operation of our Services. They enable basic features such as signing in.
Performance and Functional cookies: are used to enhance the performance and functionality of our Services but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics cookies: collect information to help us understand how our Services are being used or how effective our marketing campaigns are, or to help us customize our Services for you.

You can change your browser settings to control what cookies the browser stores. Please note that disabling cookies may impact website functionality or limit the Services we can provide.

Cookies we use

_ga

Category: Analytics

Description: Used by Google Analytics to track user interactions and measure website performance.

Duration: 1 year

Category: Analytics

Description: Used by Google Analytics to track user interactions and measure website performance.

Duration: 1 year

ch_auth_session

Category: Essential

Description: Maintains the user’s authenticated session across visits to the Chord app.

Duration: 14 days

Category: Essential

Description: Maintains the user’s authenticated session across visits to the Chord app.

Duration: 14 days

ph_phc_[ID]_posthog

Category: Performance / Analytics

Description: Used by PostHog to analyze website and app usage patterns, feature engagement, and user flows.

Duration: 1 year

Category: Performance / Analytics

Description: Used by PostHog to analyze website and app usage patterns, feature engagement, and user flows.

Duration: 1 year

pylon_session

Category: Functionality

Description: Used by our customer support tool to provide in-app support and manage user interactions.

Duration: 1 month

Category: Functionality

Description: Used by our customer support tool to provide in-app support and manage user interactions.

Duration: 1 month

Changes to this policy

We may update this Policy from time to time to reflect changes in the cookies we use or for legal, regulatory, or operational reasons. Updates will be posted on this page with an updated version number and date. Where appropriate, we may also notify you through email or website notice.

Privacy statement

For more information on how we process personal data, including how cookies relate to personal data processing, please refer to our full Privacy Statement.